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Customer Service Supervisor logistics



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Suc6! Recruitment B.V.

Functie omschrijving Customer Service Supervisor logistics

• Achieve key targets related to service delivery, profitability of accounts, and customer satisfaction.
• Oversee Client Reporting
• Determine client desires/requirements and work with operations to supply these needs.
• Oversee the activities of staff, hire, and train and evaluate staff.
• Coordinate with Operations and Production teams to develop production schedules to meet customer expectations and deadlines.
• Resolve customer problems/issues in a timely manner.
• Evaluate system flows and recommend improvements/resolve issues Manage daily/weekly calls to communicate status and situation regarding launch and projects.
• Your’re the first point of contact for escalations internal and for customers.
• You’re responsible for personnel planning.
• You support the Manager and report directly to him.
• When necessary, you actively participate and support the daily business with your team.

Functie eisen Customer Service Supervisor logistics

• Ability to manage customers while working as a team player/leader across internal multi-functional business units within time and resource constraints.
• Leadership-coaching, motivation and directing.
• Effective Communication.
• Self-starter and high energy leader.
• Results oriented with focus on achieving overall business objectives.
• Must be assertive, analytical and able to establish priorities.
• Effective presentation and interpersonal skills.
• B.A. degree or equivalent work experience preferred.
• Customer Service management experience required.
• Strong PC skills, SAP preferable.
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