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IT Site Support Technician m/v

Locatie

VENLO

Publish date

06-05-2019

Naam organisatie

Suc6! Recruitment B.V.

Functie omschrijving IT Site Support Technician m/v

The Site IT Support Technician’s role is to provide excellent internal customer service for issues assigned by the Global IT Service Desk that relate to the organization’s end user computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading PC and Mac hardware, thin clients and peripheral equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion and provide end-user assistance where required. Occasional requirement to follow remote directions to install, upgrade or troubleshoot Network, Server or phone system support.

Task and responsibilities:

• Perform onsite analysis, diagnosis, and resolution of complex desktop, printer, or scanner problems for end users in office and/or distribution center environment. Recommends and implements corrective solutions, including remote support for off-site users as needed.
• Install, configure, test, patch, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required service levels.
• Collaborate with network and server administrators to ensure efficient operation of the company’s computing environment or resolve issues with end-user workstation networking software products.
• Maintain assigned work requests in Service Desk tool and resolve within SLA.
• Maintain an inventory of IT equipment at the site
• Liaise with third-party support and PC equipment vendors.
• Comply with SOX and internal policies and internal controls and company policies.
• Manage vendor accounts/contracts for mobile devices, MFDs (Ricoh), and any others as required by the business.
• Perform assigned project work to meet due dates
• Keep process and SOP documentation up to date, or create new documentation where needed.
• Identify and suggest areas for process improvement.
• Purchase hardware/software as required by the department, maintain local inventory for quick deployment.
• Performs additional duties or assignments as directed by management.

Functie eisen IT Site Support Technician m/v


• A bachelor’s degree or regional equivalent in a technical discipline and a minimum of 3 years’ experience supporting PC and laptop hardware and software in a corporate environment.
• Excellent technical knowledge of PC and Mac and desktop hardware, including printers, scanners and peripheral devices
• Excellent technical knowledge of PC operating systems and client configuration in domain environment.
• Hands-on hardware troubleshooting experience.
• Able to read and understand technical manuals, procedural documentation, and OEM guides.
• Effective interpersonal skills and relationship-building skills.
• Strong written and oral communication skills in English is required to communicate with the global team.
• Ability to present ideas in user-friendly language.
• Analytical and problem-solving abilities, with keen attention to detail.
• Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Ability to work independently
• Strong customer-service orientation.
• Ability to multi-task in a fast-paced environment.
• Passing of background check which may include verification of prior employment, criminal conviction history, educational and driving records.

Beneficial Qualifications:

• IT related certifications in Desktop OS, applications or hardware, Server Operating systems, Networking or security
• Previous experience supporting network infrastructure in a corporate environment
• ITIL Foundation Certification

Arbeidsvoorwaarden

Contract for undefinite time and a nice job in a steady growing company with an informal culture
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