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Order Management Specialist (Fulltime)

Locatie

Venlo

Gepubliceerd

01-07-2022

Naam organisatie

Suc6! Recruitment B.V.

Function content

We now have a great, new position in the CS team of one of the world’s leading medical technology companies in Venlo

for a Order Management Specialist (Fulltime)

As a Order Management Specialist you and your colleagues provide a world class customer experience by providing the know-how to solve issues, prevent escalations and tackle challenges while liaising on operational and tactical level with internal and external departments to prevent issues from re-occurring and to show excellent problem solving skills.

Your responsibilities are:

  • Order handling issues and pro-actively monitoring/report with all impacted stakeholders
  • Order releases to Warehouse according to shipping schedules;
  • Processing orders, credit requests;
  • Working collaboratively with the colleagues in the customer service teams and other functions to ensure all SLAs and KPIs are met;
  • Effectively communicating transportation bookings;
  • Order configuration to allocate specific quantities and batches before releasing the order;
  • Document handling such as commercial invoices, export documents (create, print & archive); actively update export database
  • Handling basic trade compliance questions and problem solving activities on trade lane management incidents and related communication back to the customer;
  • Responsible for analytics for reporting and performance tracking;
  • Communicate (verbal & written) with internal parties relating to order & bookings questions;
  • Handling all incoming e-mails to shared mailboxes within 48 hours;
  • Prioritizing urgent enquiries/orders;
  • Contributing to process improvement and standardization.

Function requirements

  • You have a Bachelor background;
  • Good/extensive knowledge in a logistics environment;
  • 2-3 years’ experience in a similar role;
  • Knowledge of WMS & TM modules of Oracle or SAP, TMS knowledge is a plus;
  • Knowledge of MS Office applications, Power BI;
  • Excellent knowledge of the English language and understanding of the Dutch language; Reliability and flexibility as well as high workload capacity;
  • Strong service minded execution.

What you get in return

  • Fixed contract;
  • Great career possibilities with meaningful growth opportunities;
  • 10% bonus opportunity;
  • 8,5% holiday allowance;
  • 27 vacation days;
  • Travel allowance;
  • Subsidized lunch;
  • Discount on gym membership and bicycle.

More Info?

Want to know more? Then contact René van den Borst at 06 1881 7501

Apply

Interested? Then click on the application button or send your resume to r.vdborst@suc6recruitment.

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