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Senior Customer Service Representative (Fulltime)

Locatie

Venlo

Gepubliceerd

15-07-2022

Naam organisatie

Suc6! Recruitment B.V.

Function content

For our client a international logistics company in Venlo, we are looking for a

Senior Customer Service Representative (Fulltime)

In this position you coordinate activities within the assigned Customer Services team, for one or more customers. Performing administrative actions, planning activities and acting as a liaison between customer and internal departments, in such a way that the correct data and planning is available for the inbound-, order pick-, VAL- and outbound process in the Warehouse and customer specific agreements and wishes are met.

The Customer Services Department is an operational department within a site and is the first point of contact for the site's customers, for orders, questions and complaints regarding their goods storage and/or transport. Depending on the size/complexity of the customers, the department consists of 1 to 5 teams. Each team is managed by a Customer Services Supervisor and consists of 4 to 15 people. The Senior Customer Services Representative has a coordinating role within his/her team of Customer Services Representatives.

You are also responsible for:

  • Processing data on the basis of customer order(s);
  • Acting as the first operational point of contact;
  • Spotting disruptions, informing the customer(s) and carriers of expected delays/changes;
  • Taking care of the administration for the purpose of invoicing, monthly delivery to Finance department in cooperation with manager;
  • Supervising/training (new) employees.

Function requirements

  • A completed MBO education (preferably in logistics);
  • Command of the Dutch, English and third European language orally and in writing;
  • You have commitment, responsibility, professional skills and the ability to share knowledge;
  • You also have the following qualities: communication, creativity, planning and organising and a focus on results.

What you get in return

  • A good monthly salary based on education and experience;
  • A fixed contract with excellent working condition;
  • Great opportunities for further development internally through training and education;
  • 28 vacation day;
  • 8% holiday allowance
  • Travel allowance;
  • Collective pension;
  • Attention to personal and professional development.

More info

Want to know more? Then contact Patricia Martens on 06 - 2016 1810.

Apply?

Interested? Then click on the application button or send your resume to p.martens@suc6recruitment.nl

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