Senior Customer Service Representative

For our client, an international company in Venlo, we are looking for a

Senior Customer Service Representative

Are you ready to make your mark in the world of customer service? To turn every interaction into a super positive experience for their customers? Join this team as a Senior Customer Service Representative and show why you are the perfect fit for this challenging role!

You will share your knowledge and experience with your colleagues, motivate them to bring out their best, and contribute to a positive and supportive work environment. Your daily tasks include following up on KPIs, handling recaps, and preparing weekly and monthly reports.

Your work:

• Bridging the gap between customer service supervisor and your team of 18 colleagues;
• Navigating deviations, supporting escalations, and planning preparations;
• Keeping a close eye on team and operational performance. Quick action if deviations arise;
• Efficiently liaising with customers, finding solutions for escalations alongside your team.

• MBO work/ thinklevel;
• Some experience in a similar position, as a customer contact representative, customer service representative, or similar and you feel right at home in the transport and logistics industry;
• Excellent talking and writing skills of the English language;
• Knowledge of warehouse processes including inbound, outbound, and value-added logistics;
• Proficiency in MS Office and experience with a warehouse management system;
• Leadership skills, prioritization, risk assessment, and strong communication;
• Avaible for 40 hours a week.

• Direct employment contract with our client;
• Good salary;
• Good secondary employment conditions;
• Great career possibilities with meaningful growth opportunities;
• 28 vacation day;
• 8% holiday pay;
• Travel allowance.

Does your knowledge and experience not completely correspond to all points but are you customer-friendly, result-oriented and problem-solving? Just apply and we will see what we can do.

Want to know more? Then contact Patricia Martens on 06 - 2016 1810.

Interested? Then click on the application button or send your resume to p.martens@suc6recruitment.nl

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